CF3 MOT & Service Centre LTD
1. Introduction
At CF3 MOT & Service Centre LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us — whether in person, by phone, or online.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy laws.
2. Who We Are
CF3 MOT & Service Centre LTD
Unit 3c Wentloog Buildings
Wentloog Road, Rumney
Cardiff, CF3 1TH
We are an independent auto repair and servicing business based near Rumney Industrial Estate, with easy access from Newport Road and the A48.
3. Contact Details
- Phone: 07455 994528
- Address: Unit 3c Wentloog Buildings, Wentloog Road, Rumney, Cardiff, CF3 1TH
- Opening Hours:
- Monday – Friday: 9:00am – 6:30pm
- Saturday – Sunday: 9:00am – 2:00pm
- Evening Appointments (pre-booked): after 5:00pm
For any privacy-related queries, you may contact us directly via the above details.
4. Information We Collect
When you contact or visit us, we may collect:
- Personal Identification Data: Name, phone number, email address (if provided).
- Vehicle Information: Registration number, make, model, and service/repair history.
- Payment Information: Limited details necessary to process payments (we do not store full card details).
- Service Records: MOT history, diagnostic results, and work carried out.
- Communication Records: Notes from phone calls, booking requests, or customer enquiries.
5. How We Use Your Data
We use your information for:
- Booking, confirming, and managing your appointments.
- Providing repair, servicing, and MOT-related services.
- Contacting you about your vehicle status or urgent updates.
- Processing payments and issuing receipts/invoices.
- Sending reminders (e.g., MOT due dates, service follow-ups).
- Meeting legal obligations (e.g., HMRC tax compliance).
6. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: To provide the services you request.
- Legal Obligation: For accounting, tax, and regulatory purposes.
- Legitimate Interest: For business operations such as appointment reminders and customer service follow-ups.
- Consent: When you opt in to receive marketing or promotional messages.
7. Sharing Your Data
We will never sell your personal data. We may share limited information with:
- Payment providers (for secure processing).
- External service providers (e.g., MOT testing partners if applicable).
- Legal or regulatory authorities when required by law.
8. Data Storage & Security
We store your data securely and only for as long as necessary. Records are retained for the minimum period required by law (e.g., tax purposes = 6 years).
We use industry-standard safeguards to protect against unauthorised access, loss, or misuse of your information.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your data (where legally permissible).
- Object to certain processing (e.g., marketing communications).
- Request restriction of processing.
- Data portability (requesting a copy of your data in digital format).
To exercise your rights, please contact us at 07455 994528.
10. Cookies & Online Services
If our business website uses cookies, we will provide a separate Cookie Policy. Cookies may be used to improve user experience and analyse website traffic.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website (or made available in-store), with the latest revision date shown at the top.
12. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk